Delivery Information

UK Deliveries

We aim to have all orders dispatched within 24-72 hours of receipt. Occasionally at exceptionally busy times this may take a little longer, in which case you will be noted via email or telephone.

All orders made over the weekend will be dispatched on our return on Monday. If a mobile number or Email is provided at the checkout, a tracking number will be sent once your parcel is on it's way. Unless a safe place option is specified, a calling card will be left and you will need to arrange a re-delivery or collection from your local post office.

If the order is really urgent, please call us on 01823 681076 as this can hasten the order and we can sometimes get it fitted in after 12 noon if there is time to pack and process before the courier arrives.

 

Delivery Option	Weight Restrictions	Service	Estimated Delivery Time	Price
Orders over £75	0-5kg	Royal Mail Tracked 48	2-4 working days	FREE
Standard Delivery	0-5 kg	Royal Mail Tracked 48	2-4 working days	£3.95
Express Delivery	0-5 kg	Royal Mail Tracked 24	1-2 working days	£7.50
Express Courier Weighted Items*	5-30 kg	DHL Parcel UK Delivery	1-2 working days	£7.50*

 

For orders weighing over 5kg that necessitate DHL Parcel UK delivery, postcode surcharges will apply, this will be calculated at checkout. 
Scottish Highlands & Northern Island - £17.00
Scottish Islands, Isle Of Man & Channel Islands - £19.00

Standard Delivery - Sent via Royal Mail, this is a fully tracked service that no longer requires a signature upon delivery. Orders will be sent on a 48 hour service, please allow up to 3 days for delivery providing the items are in stock.

Next Day Delivery - Sent via Royal Mail, dispatched for delivery the following day when ordered during our working week which is Monday to Friday. All orders for next day delivery need to be ordered by 12 noon on the preceding day.

Saturday or Special Delivery - We do also offer a number of additional services including a designated day of delivery, delivery before a certain time and weekend delivery. Please call us so we can advise on the additional cost. 

Courier Delivery - Sent via DHL Parcel UK, all parcels sent with the courier are fully tracked and require a signature upon delivery unless a safe place option is specified.  Courier delivery will be applied when the parcel exceeds the weight or dimensions of regular postal service. Unless you have specified otherwise, parcels sent with the courier will be left with a neighbour if there is no one at the designated delivery address to sign for the parcel. If you live in a property that is notoriously difficult to find, please provide detailed delivery instructions.

EU and Rest Of The World

Parcels weighing up 2kg will be sent using Royal Mail Tracked Services. Anything over 2kg will be sent using DHL. All international deliveries require a signature unless a safe place option is specified. 

All international charges are calculated at the checkout; prices are based on the order weight and location of the delivery destination. 

Please note, the delivery prices quoted do not include duty and taxes. The customer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

Zone	Countries
1	Belgium, Netherlands, Luxembourg, Germany (Frankfurt & Cologne only), France (Paris & Orly only)
2	Germany, France & Monaco
3	Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden, San Marino
4	Greece, Latvia, Estonia, Croatia, Cyprus, Malta, Czechia, Hungary, Lithuania, Poland, Romania, Slovakia, Slovenia, Bulgaria
5	Iceland, Turkey, Switzerland, Israel, Montenegro, Norway
6	USA
7	Belarus, Moldova, Canada, Ukraine, Mexico
8	Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan, Thailand, New Zealand, South Africa, Australia, Bahrain, Kuwait, Oman, UAE, Russia, Malaysia, China, Qatar, Vietnam, Bangladesh, India
9	Saudi Arabia
10	Egypt, Kazakhstan, Puerto Rico, Chile, Columbia, Peru, Bermuda, Argentina, Brazil, Costa Rica, Panama, Dominica, Dominican Republic, Ecuador, Bolivia, Cuba, Iran , Pakistan, Fiji, Morocco

 

In some cases, heavy or large orders may incur a shipping surcharge; we will contact you by email if this is the case. Should you not wish to pay the shipping surcharge, your order will be cancelled and your payment will be refunded.

Liquids, aerosols and gels

For security reasons relating to international air transport, we are unable to deliver aerosols and some liquids outside of mainland UK.  If an order is placed containing any prohibited items, we will contact you to inform you of your options in order to fulfill your order.

Delivery Address Options

When placing an order you can choose to either have your goods delivered to your home address or an alternative delivery address. Please note that Smart Grooming cannot be held responsible where a confirmed order has incorrect delivery information. If the conformation email for the order is incorrect, please call us immediately.