Delivery Information

Covid- 19 Delivery Update

We are making the following working provisions from 23rd March 2020 until further notice to safe guard our staff and to ensure our business remains open and can continue to trade until such time we are notified by Government guidelines.

Our office will be working with a limited number of employees.  We will however, do our utmost to get your orders to you with the least delay possible but please bear with us, if you don't receive our usual swift service.

  • Orders will be dispatched within 24 hours of ordering and dispatched via Royal Mail or courier. Please be aware due to high demand with the postal system, some deliveries may be delayed.

  • Please note, International deliveries are taking at least 10-14 Days to arrive, however this may vary depending on destination.

Delivery Options and Charges

Express deliveries can only be dispatched by us for delivery the following day when ordered during our working week which is Monday to Friday. If delivery is required on a Saturday, please call us so we can advise on the additional cost.  All orders for next day delivery need to be ordered by 12 noon on the preceding day.  All orders made over the weekend will be dispatched on our return on Monday and delivered on Tuesday if requesting a Next Day delivery.  If the order is really urgent, please call us on 01823 681076 as this can hasten the order and we can sometimes get it fitted in after 12 noon if there is time to pack and process before the courier arrives.

·         The dispatch time for each item is 2-3 working days provided the item is in stock. 

·         All parcels are sent using a fully tracked service

Our Services

Royal Mail Tracked Services - This is a fully tracked service that no longer requires a signature upon delivery. If a mobile number or Email is provided at the checkout, a tracking number will be sent once your parcel is on it's way. Unless a safe place option is specified, a calling card will be left and you will need to arrange a re-delivery or collection from your local post office.

Courier Delivery - Our chosen courier for the UK is UKMail; all parcels sent with the courier are fully tracked and require a signature upon delivery unless a safeplace option is specified. Unless you have specified otherwise, parcels sent with the courier will be left with a neighbour if there is no one at the designated delivery address to sign for the parcel. A tracking number will be provided either via Email or Text message. If you live in a property that is notoriously difficult to find, please provide detailed delivery instructions.

For parcels sent internationally, parcels weighing up to 2kg will be sent using Royal Mail Tracked Services. Anything over 2kg will be sent using DHL. All international deliveries require a signature unless a safe place option is specified.

We do also offer a number of additional services including a designated day of delivery, delivery before a certain time and weekend delivery. Please contact us directly to get a quote for these services.

United Kingdom (inc. Northern Ireland & The Channel Islands)

Delivery Option Weight Restrictions Service  Estimated Delivery Time Price
Standard Delivery 0-5 kg Royal Mail Tracked 48 2-4 working days £2.50
Express Delivery 0-5 kg Royal Mail Tracked 24 1-2 working days  £7.50
Express Courier Weighted Items* 5-30 kg UKMail Courier Delivery 1-2 working days  £7.50*

* For orders weighing over 5kg that necessitate UKMail courier delivery, postcode surcharges will apply. Please see the applicable surcharges below. 

UKMail Courier Postcode Surcharges 

 Zone Postcodes Price
Zones A & B Mainland UK £7.50

Zone C

Scottish Highlands & Northern Ireland

AB31 – AB56

IV1 – IV63

KW1 – KW14

PA21 – PA38

PH10 – PH49

BT1 - BT94

£17.00

Zone D

Scottish Islands, IOM & The Channel Islands

HS1 – HS9

IM1 – IM99

IV41 – IV56

KA27 – KA28

KW15 – KW17

PA20 – PA78

PH4 – PH44

ZE1 – ZE3

Jersey

Guernsey

£19.00

 

If you have any questions regarding your delivery area, please do contact us. Please note,  delivery times to these areas of the UK cannot be guaranteed.

Republic of Ireland

Delivery Option Weight Restrictions Service  Estimated Delivery Time Price
Standard Delivery 0-2 kg Royal Mail International Tracked 3-5 working days Calculated at the checkout
Express Courier  2-30 kg UKMail 2-3 working days £20.00

International Zone Charges

All international charges are calculated at the checkout; prices are based on the order weight and location of the delivery destination. For more information about the services we use, please see below.

Delivery Option Destination Weight Restrictions Service Estimated Delivery Time
EU Standard Delivery All countries within the European Union 0-2 kg Royal Mail International Tracked 3-5 working days
International Standard Delivery All countries outside the European Union exc. USA 0-2 kg Royal Mail International Tracked 5-10 working days
USA Standard Delivery United States of America 0-2 kg Royal Mail International Tracked 5-10 working days
EU Delivery Weighted Items

All countries within the European Union

Zones 1-4*

2-30 kg DHL Time Definite Services 2-3 working days
International Delivery Weighted Items

All countries outside the European Union

Zones 5-10*

2-30 kg  DHL Time Definite Services 5-7 working days

 

* For deliveries using DHL timed services, charges are based on zones. The table below details the zones for all international countries. The table also serves as a comprehensive list off all the international countries that we currently deliver to. If you do not see your country in this list, please do get in touch and we can look into shipping options for you.

 Zone Countries
1 Belgium, Netherlands, Luxembourg, Germany (Frankfurt & Cologne only), France (Paris & Orly only)
2 Germany, France & Monaco
3 Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden, San Marino
4 Greece, Latvia, Estonia, Croatia, Cyprus, Malta, Czechia, Hungary, Lithuania, Poland, Romania, Slovakia, Slovenia, Bulgaria
5 Iceland, Turkey, Switzerland, Israel, Montenegro
6 USA
7 Belarus, Moldova, Canada, Ukraine, Mexico
8

Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan, Thailand, New Zealand, South Africa, Australia, Bahrain, Kuwait, Oman, UAE, Russia, Malaysia, China, Qatar, Vietnam, Bangladesh

9 Saudi Arabia
10 Egypt, Kazakhstan, Puerto Rico, Chile, Columbia, Peru, Bermuda, Argentina, Brazil, Costa Rica, Panama, Dominica, Dominican Republic, Ecuador, Bolivia, Cuba, Iran , Pakistan, Fiji, Morocco

 

In some cases, heavy or large orders may incur a shipping surcharge; we will contact you by email if this is the case. Should you not wish to pay the shipping surcharge, your order will be cancelled and your payment will be refunded.

Unfortunately, due to shipping regulations, some of our products cannot be sent to certain countries. If this is the case we will contact you as soon as possible.

Liquids, aerosols and gels

For security reasons relating to international air transport, we are unable to deliver aerosols and some liquids outside of mainland UK.  If an order is placed containing any prohibited items, we will contact you to inform you of your options in order to fulfill your order.

Delivery Address Options

When placing an order you can choose to either have your goods delivered to your home address or an alternative delivery address. If you do not already have an alternative delivery address on your account, you can enter this at the time of placing a new order. Please make sure you provide us with a delivery address where someone will be available to accept it as many of our parcels either require a signature upon delivery or simply won't fit through your letterbox. 

Please note that Smart Grooming cannot be held responsible where a confirmed order has incorrect delivery information. If the conformation email for the order is incorrect, please call us immediately.

Dispatch Times

Unless you have requested a next day delivery, we aim to dispatch your goods within 24-48 hours of the receipt of the order.  Occasionally at exceptionally busy times this may take a little longer. You will be noted by email or telephone if it is anticipated the delivery will take longer than our stated time.  If you have any questions about the delivery of your order, please call 01823 681076.

If you are not entirely happy with the delivery received or the items received do not match the items listed on your delivery invoice or dispatch email, you must contact us immediately.